Initial Phone Chat
An informal phone chat is the best place to start.
Let’s get to know each other a bit more. We want to understand your needs and the challenges you face. It is equally important that you ask us any questions that will help you determine whether we are the right fit for you.
In most cases we proceed forward with deeper discussions following this initial chat.
Further to our phone chat, we would either come and see you and your team face to face, or, propose a web based teleconference. This will depend on your location and requirements.
In this discussion we will delve deeper into understanding your organisation and needs, asking a lot of questions from you, seeking to understand and clarify. We would also expect that you will have many questions of your own to ask us – we encourage this and welcome any and all questions. At the end of this discussion, we will either seek further clarification or have agreed on what you are seeking from us.
Once we understand what you require, we come back to you and present to you our proposal of how we will complete our engagement with you, along with the costs involved.
At this stage, in the majority of cases our clients sign off on the engagement. In some instances further internal discussions need to be had by clients, and in rare cases we have to re-adjust the proposal due to a change in circumstances.
With a win-win attitude, it is imperative to us that you are comfortable and happy with what we outline in our proposal, and importantly, are ready to commit the required resources from your end.
Malekso provide a professional, reliable service backed by experience and tested processes. Our goal is to deliver on our promises, ensuring that at all times a win-win, transparent and honest approach is taken by our team.
During our engagement, you will have opportunities to provide feedback to our team, to review our work progress and to discuss any questions or concerns you may have directly with a senior member of our team.
We work for you, and with you. It is critical to us that you are happy and satisfied with our work, our team members and our approach.